FAQ
Safety & Vehicles
Are your vehicles winter-ready?
Yes. We run full-size 4x4 SUVs on top-rated Bridgestone Blizzak winter tires (3-Peak Mountain certified), driven by professionals who live in these mountains.
Why not just rent a car or use Uber?
Most rental SUVs do not come with real snow tires, and ride-shares are often sedans on bald all-seasons. Utah canyons are steep and slick in storms. One unprepared vehicle can block hundreds behind it. We are built for these roads: proper gear, proper tires, local drivers.
How safe are the canyons in a storm?
Safe with the right vehicle and driver. Stressful otherwise, with steep grades, tight turns, and heavy snow. That is why we are here.
What happens if UDOT closes Little Cottonwood Canyon?
If the canyon is shut, nobody gets in or out. We will work with you to adjust plans, get you down early, or reschedule at no cost. Safety first, powder second.
Flights & Airport Pickup
What happens if my flight is delayed?
We track every flight. Small delays (15–45 minutes) are no problem. If your flight is pushed back several hours or overnight, we will work with you to reschedule or refund.
Where do I meet my driver at the airport?
Once you have your luggage, text or call our office. Then head outside to Column 6A in the Ground Transportation zone, first curbside from arrivals. Your driver will meet you there.
How early should I leave Park City or Deer Valley for my return flight?
Plan for 2.5 hours before departure. From Park City proper: about 55 minutes drive. From Canyons Village: about 45 minutes. From Mayflower or East Deer Valley: about 1 hour. Storms or canyon traffic can add time, so we build in buffer.
Capacity & Luggage
How many passengers and how much gear can you handle?
SUVs seat up to 5 guests comfortably (6 only if traveling light, no ski bags). Ski and boot bags are welcome, with a maximum of 3 hard cases. We will do our best to fit strollers or travel cribs if you tell us in advance.
Families & Kids
Do you provide child seats?
Yes. Booster and child seats are available at no charge. Just request one when booking.
Stops & Flexibility
Can we make a stop on the way?
Yes. Every ride includes one 15-minute stop for groceries, liquor, or a ski shop if needed. Need longer? The cost is $30 per additional 15 minutes. Please request when booking. If not, we will do our best but it depends on the day’s schedule.
Do you handle same-day or last-minute requests?
Sometimes. Online booking closes 24 hours in advance. For same-day rides, call us with at least 3 hours’ notice. If a driver is available, we will be happy to take the ride.
Do you drive anywhere besides Park City and Deer Valley?
Yes. Park City and Deer Valley are most popular, but we will take you anywhere you need, from Cottonwood resorts to Salt Lake nights out. Not seeing your destination? Call us and we will arrange it.
Local Vibe
Do your drivers ski?
Yes. We are ski locals. We live here for the snow and we enjoy sharing tips or trail recommendations if you want them. We will get you safely to the mountain so you can make your own ski memories.
Have a question that’s not addressed here?
Contact us.
Terms & Policies
Booking cutoff: Online booking closes 24 hours in advance. Same-day requests require a call with at least 3 hours’ notice.
Cancellations & refunds:
Cancel 48+ hours before pickup = full refund.
Cancel 12–48 hours before pickup = 50% refund or credit.
Cancel under 12 hours or no-show = full fare charged.
Holiday or Sundance periods may have stricter windows (up to 72 hours).
Flight arrivals & contact:
We track your flight; pickup is typically 25–40 minutes after landing.
Text or call once you have luggage and are heading to the pickup zone. If we do not hear from you within 40 minutes, we will reach out. If no contact within 60 minutes, the ride may be treated as a no-show or rescheduled.
Stops: One 15-minute stop included. Additional time is $30 per 15 minutes. Please request in advance; unplanned stops will be honored only if the schedule allows.
Late-night service: Standard hours are 6am–11pm. Pickups after 11pm carry an after-hours surcharge. If your ride is delayed past 11pm, we will honor it at no extra cost.
Capacity: SUVs seat 5 guests comfortably; 6 maximum with light luggage.
Child seats: Booster and child seats available on request at no charge.
Cleaning fee: $200 fee for smoking, vomiting, or major spills.
Payment: All rides are prepaid online. Taxes, tolls, fees, and driver gratuity are included.